Frequently asked questions

Before You Buy

Q: What should I do before I purchase VMInvoice?
A: You should download the Demo version first. It allows you to try all the options and features of the software before you buy.

Q: What are the minimum system requirements for VMInvoice?
A: We recommend the following configuration:

• 600-MHz or higher CPU
• Microsoft Windows XP/Vista/7/8/8.1/10
• Display minimum resolution: 1024 x 768
• 1024 MB RAM
• 100 MB of available hard disk space
• In order to print invoices, you will need a laser or ink jet printer.

Q: I see that there is no report of documents (invoices, delivery notes, etc...) in my language, can I add?
A: Yes, if you want you can translate on you own or just send us translated strings.
IMPORTANT: The software and the reports are NOT compatible with UNICODE languages/alphabet (SORRY, NO CYRILLIC, ARAB, CHINESE, JAPANESE, ETC...).

Q: Can I use VmInvoice on different workstation of my network (LAN)?
A: Yes, you need to purchase VmInvoice Lan Edition that allows you to install the software in client/server mode on all computers of your local network.

Q: Can I use VmInvoice to create "manual" documents for other purposes in addiction of my e-commerce documents?
A: Yes, you can produce any document (invoice, Delivery notes, etc...) for any purpose, manually inserting all the necessary data in the document form. VMInvoice is not just a great tool for your e-commerce management, you can also use it like a normal invoicing software.

Q: Can I select more orders and generate the invoices in a click?
A: Yes, VmInvoice has a Batch documents producing. You can produce any document (invoice, Delivery notes, etc...) selecting orders and pressing Batch Create Documents, you can print and export documents to pdf and print delivery labels in a second. You can process hundreds of orders in a few minutes.

Installing VMInvoice

Q: How do I install VMInvoice?
A: You should download the Demo version. Locate VMInvoice's installation file you have downloaded. Double-click it and follow the instructions displayed by the setup wizard. Once installed, you will have a link on you desktop.

Q: I would like to download and install VMInvoice on a computer that has no Internet access. How can I do that?
A: You should copy downloaded install file on a cd-rom or usb pen and copy on the other computer that has no Internet access.

Q: I already purchased VMInvoice how can I activate the software?
A: You should download and install the Demo version first. Once installed the demo version, open VMInvoice, double clicking on the link on your desktop. Go to Utility Menu and choose Activate Software. You should fill the fields COMPANY NAME and UNLOCK KEY using the parameters you received in the activation e-mail.

Q: When I open VMInvoice do I need to insert any password for the Admin user?
A: By default Admin user has no password, just press enter or click the Login Button leaving the field Password empty. (Do not use the MESADMIN user that is password protected for password recovery purposes)

How to Order/Purchase VMInvoice

Q: How can I purchase VMInvoice?
A: VMInvoice can be purchased online only using a credit card. After paying the licensing fees you will receive an e-mail containing the Unlock Key necessary to activate the demo version of VMInvoice.
IMPORTANT: You will NOT receive a hard copy of VMInvoice on a CD-ROM. To purchase VMInvoice online, click here.

Q: What is your refund policy?
A: EasySoft does not issue refunds. Our web site allows you to download and try VMInvoice before buying it. Therefore, a customer cannot ask for a refund saying that he was unaware that a certain feature was missing.

VMInvoice and Virtuemart e-commerce

Q: Do I need direct access to Virtuemart database?
A: No, VMInvoice uses a special scripting system and the direct access to the database on the web server is not required.

Q: Do I need to Export or Import data via CSV file or other?
A: No, it's not necessary to use any exchange file, VMInvoice will manage everything for you, you just need to use the "syncronization" tool inside the program, pressing a button!

Q: On which folder of my Virtuemart based web site should I place the scripts?
A: You have to place in the main folder of the site, typically where you have these files: index.php, index2.php, configuration.php, etc.

Q: I have 3 sites can I use the same license of VmInvoice for them?
A: No, the license model is: 1 license per 1 site, you need to buy 3 different licenses and install the software in 3 different folders.